Your team and the organisational experience
The strength of an organisation are it’s people. Great innovation and products, stellar service and a responsible social outlook are all because of the people in an organisation. Today, the race to attract and retain the best talent is an important focus area of a growing organisation. Employer branding campaigns, motivational camps, emphasis on building a positive culture, top places to work lists form an active focus area of HR departments.
The organisations that succeed are those with a holistic focus on the complete employee experience. It’s best to start by exploring what the employee experiences. The key to the employee experience is to look at it from a broader lens and not just the HR perspective. The employee experience needs to be designed, implemented and measured.
Journey mapping is the start of the designing of the employee experience and will encompass these touch points, people, processes and more.
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Explore the multi-function, multi-disciplinary approach to customer experiences