A premium fashion retail chain wanted to build a very unique customer experience. The company had distinctive products and stores but they wanted something more. Something that would stay in the minds of the customer well after the season had ended.
This customer experience programme included well trained and knowledgeable staff who could talk fashion and provide the appropriate advice.
It extended to a fashion consultancy service that was available in- store, online and also at events where the brand’s designers could guide customers by appointment.
Futurescape also worked closely with the client to first prototype a relationship programme, define standards, identify the technology partners, and monitoring standards.