Futurescape works on sustainability-focused customer experience implementation for global organizations across all sectors to create journeys that amplify the brand promise, helping them say the right thing and do the right thing.
- MAKE – How is the product or service made? How is it packaged?
- SHOWCASED – How do customers reach the product or service? How is it showcased, and where?
- CONSUME – How is the product or service consumed?
- DISCARDED – What happens when the product or service utilization is over, or it reaches the end of life?