Customer Journey Mapping
and Experience Design

The circular economy is an imperative. Customer experience design needs to reflect this reality.

Businesses and their ecosystems need a focus on environmental, social and governance issues.

Customer journeys that create the experiences of the responsibility era.

The Journey is Connected

Products / Services

Centres / Physical Spaces

Digital Spaces


Intents Matter

Each journey has people seeking to accomplish something.

  • Find
  • Buy
  • Service
  • Help
  • Recycle
Teams and Partners
  • Learn
  • Work
  • Connect
  • Collaborate
  • Standards

In the era of climate crisis, responsible journeys matter the most!

5 Imperatives for Sustainable Experience Transformation