Shift Thinking

Customer experience for a more sustainable world


Business needs

Understand ESG and Net Zero

Put ESG at the heart of your business

Improve ESG Communication

Sustainability-focused customer experiences

Sustainable Products and Services

Communicate with customers, employees, suppliers and investors

CX Strategy and Implementation

Create moments of delight


Research, Journeys, Knowledge and Technology

Experience Innovation and Improvements

Branded experiences for a Net Zero world

Sustainability Communication

Learning experiences, walkthroughs and more

ESG Assessments

Decode and define the gap between intent and action

Research and Futures

Understand Customer expectations and Trends

Technology for Customer Experiences

CRM, Augmented Reality and Video Experiences

Build Platforms

Innovation contests, hackathons and learning experiences

India’s Top Companies for Sustainability and CSR

Responsible Business Rankings 2021 (8th Edition)

The Net Zero Shift

By 2070 India will achieve Net Zero emissions

Global multi-sectoral experience across consumer and business markets