Futurescape assignments cover Service Design, Learning, Web, Mobile, Accessibility and Sustainability

Service Design

Branded experiences are based on Service Design. The service has to be consistent across the following:

• At the Store / premises
• At Customer’s Home/ Office
• On the phone
• On Web and Mobile

Your Team

People deliver experiences and following require attention

• Look and Smile
• Talk & Touch
• Personalised Attention
• Body Language
• Communication Skills.
• Service Etiquette’s

Learning, Training and Recognition

Empowering the team that delivers experiences has multiple facets.

• Processes that empower the front line
• eLearning Modules
• Collaborative learning environments
• SCORM compliant and LMS ready
• Workshops
• Employee Certification
• Recognition programmes that reward service excellence.

Web, Mobile and more

Today, Mobility is key and the power of the web can be harnessed to maximise brand experience.

• Websites, Communities and Communication
• Mobile Service Design
• Accessibility
• Facilities for Special Needs
• Compliance with Section 508 / WAI
• Web Experience Guide
• Usability Reports